The founder of modern management, Peter Drucker, once said that the best way to predict the future is to create it. This is the mantra for most entrepreneurs and the driving motivation for small business expansion. Extending our company frontier is our way of securing our future and creating our vision. But it will always …Continue Reading »
In New England, over the last six weeks, there has been a phenomenon in retail that has never happened before and I doubt it will ever happen again. It is a situation that has made national and international news, and there will be volumes of books written about what has taken place in Massachusetts in …Continue Reading »
If the real estate mantra is location, location, location, then the one for retail is engagement, engagement, engagement. The more you can reach out to a customer and have the customer reach back to you, the greater your sales will become. In our mobile technology age, engagement has become a social event. Retail sales have …Continue Reading »
This past weekend became a comedy of errors.
Because my original flight was cancelled, I was flying standby. I missed the next flight, which forced me to spend the night in the airport. When morning came, I missed the next six flights. When I finally reached my destination, I found out my luggage had been lost, …Continue Reading »
It’s official—your company has been open for exactly one year. Your sales are starting to increase nicely, your business plan is going pretty much as you had hoped and you have hired a good group of employees.
It’s time to celebrate a successful first year by taking your customer service team to the next level. Consider …Continue Reading »