Customer Service…Who Needs It?

Service is the ultimate differentiator. But good service represents different things to different people. This program will explore not only those different perceptions and the universal expectations, but will also help you see how the customer defines customer service. This program is about service but the results are all about attracting and keeping customers and clients for life! It includes:

• Learn why service is selling and selling is service
• Learn the effect of the likeability factor in customer service
• Learn how to handle the most challenging customers and turn them into fanatic followers
• Learn why visual merchandising and signage are service
• Learn the 60 Second Formulas for Service, Selling, and Management that will change the way you look at service forever
• Learn the Key Buying Motivations that are the basis of customer service

Customer service can be the greatest differentiator or detriment in your business. However, the problem is that customer service represents a variety of things to a variety of people. This presentation helps to better understand the different types of service needed to serve the many different types of people.