Guest Post by Jennifer Shirkani, CEO Penumbra Group – Managing People Series
At organizations across the country and around the globe, employees are being promoted into the leadership ranks because of their expertise in their functional work area, not necessarily due to their strengths leading people.Do any of the following sound familiar?
In New England, over the last six weeks, there has been a phenomenon in retail that has never happened before and I doubt it will ever happen again. It is a situation that has made national and international news, and there will be volumes of books written about what has taken place in Massachusetts in …Continue Reading »
As retailers in a competitive marketplace, we constantly look for products that are different and interesting–the kind of products customers see and say “wow.” And we often use that wow factor to gauge our success as a retailer.
The problem is that sometimes we receive a new products that we think are a wow, …Continue Reading »
Last week, I got the opportunity to go shopping for a new refrigerator. We do secret shopping on a regular basis as part of our consulting, but this time I was a real customer looking to buy something for myself and not a pretend customer. I keep thinking that after 26 years of …Continue Reading »